Guidelines on User Fees for Refugees in Municipal Housing Published

On behalf of the Roundtable on Refugee Issues, a new guide has been developed on how to handle retroactive charges for utility fees for refugees in municipal shelters. It is intended for volunteers and full-time staff alike and provides a practical overview of the most common questions, possible courses of action, and available support services. It also includes sample letters, checklists, and explanations of key technical terms.

Guidance on Usage Fees

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