The housing coordination team at the Municipal Integration Center analyses existing concepts and services in the areas of accommodation and housing for refugees in terms of their impact on opportunities for participation, needs and sustainability. The focus here is on ensuring that both Cologne's refugees and volunteers are adequately supported within the scope of legal and internal administrative possibilities by optimizing processes, procedures and structures such as forms.

 

For all questions relating to housing, the Brochure “Guide to living in Cologne” new and long-established Cologne residents.

 

City of Cologne - Guide to living in Cologne

 

There is also close cooperation with the Housing Office and other relevant bodies on this complex issue:

 

• The Extractmanagement of the Office for Housing supports refugees living in municipal accommodation in Cologne in their search for suitable private housing: Move-out management - Housing placement - City of Cologne

 

• The Violence protection concept defines quality standards for the accommodation of refugees. The accommodation for refugees should be places where the people living there can feel safe. The concept is used by the municipal coordination office to check which standards have already been implemented in each facility and where there is still a need for action.

 

• The Ombudsman's office is run by the Cologne Refugee Council and serves as a complaints office, primarily for refugees who are housed in municipal accommodation. It receives information from refugees, volunteers, employees and other people in connection with problems in the accommodation.

 

City of Cologne - Move-out management - Housing agency

City of Cologne - Violence protection concept in accommodation facilities for refugees

Ombuds Office Cologne - Complaints Office for Refugee Accommodation